Terms and Conditions

Terms and Conditions

Last modified: July 2025

1.    Introduction

1.1.         Daikin Airconditioning UK Limited (referred to as “Daikin UK” or “we” or “our”) operates a number of loyalty programmes for its installers and commercial partners (referred to as “you” or “your”).

1.2.         Each loyalty scheme is referred to as a ‘Programme’ in these terms and conditions.

1.3.         This document sets out the general terms and conditions applicable to the Programmes.

1.4.         Daikin UK is the promoter of the Programmes. Its registered number is 04616794 and its registered office is at 1, The Heights, Brooklands, Weybridge, Surrey, KT13 0NY.

2.    Definitions

Account” means an account for a Programme detailing the Rewards collected under a Programme.

Marks” has the meaning given in clause 14.1.

Licensed Articles” means those items set out in the Programme Brochure to which the Marks may be applied.

Partner Portal” means the online portal which can be accessed at https://partner.daikin.co.uk

Rewards” means the benefits which can be redeemed under a Programme as set out in the Programme Brochure.

Programme Brochure” means the brochure setting out the Rewards applicable to each Programme as published and/or updated on the Partner Portal from time to time. As at the date of these terms and conditions, these include:

·        Commercial: Commercial Partner Programme Terms & Conditions and the Commercial Installer Partner Programme, May 2025

·        Residential: Sustainable Homes Network (“SHN”) Tool Kit, July 2025

·        Residential: Sustainable Home Centre (“SHC”) Tool Kit

3.    Members

3.1.         By applying to become a member of a Programme, you agree that the application and membership of that Programme will be governed by these terms and conditions and the rules set out in the relevant Programme Brochure.

3.2.         Membership of a Programme is at the sole discretion of Daikin and Daikin shall not be obliged to accept any applications for membership of a Programme.

3.3.         Membership of a Programme is open only to businesses and/or individuals whose place of business is situated in the United Kingdom.

3.4.         The following categories of person are not eligible to become members of a Progamme:

3.4.1.                  Employees of Daikin UK stockists and merchants and distributors, or employees and contractors of major energy suppliers; and

3.4.2.                  Employees and agents of Daikin UK and its affiliates and subsidiaries and parent company, and such employees and agents' immediate families (spouse, parent, child or sibling).

3.5.         Specific requirements for joining a Programme are set out in the Programme Brochure. The Programme Brochure also sets out the criteria for joining each tier of Rewards within a Programme.

3.6.         Daikin UK reserves the right to change the status of members from one tier of Rewards to another within a Programme, without prior notice.

3.7.         If you hold an Account for one Programme, you will not be eligible to participate in any other Programme. For clarity, separate legal entities within the same group of companies may apply for membership of different Programmes.

3.8.         Membership of a Programme is free of charge.

4.    Registration

4.1.         Access to the Programme is through the Partner Portal.

4.2.         Registration to the relevant Programme can be made via an application form online:

Commercial: https://www.daikin.co.uk/en_gb/installer/partner-programmes.html

Residential: daikin.uk/shn

4.3.         Membership of a Programme is limited to a maximum of one Account per email address.

4.4.         To register successfully you must fulfil the membership criteria set out in clause 3.3 above.

4.5.         All members of a Programme must meet the criteria for their tier.

4.6.         It is important that your contact details are kept up to date in order that we can operate our Programmes effectively. You are requested to keep details up to date via the Progamme online account management/ Partner Portal. You can also update your details at   mydaikin@daikin.co.uk.

5.    Rewards

5.1.         Rewards applicable to each Programme, and each tier within a Programme, are set out in the relevant Programme Brochure.

5.2.         We reserve the right to determine and change the value, nature and/or quantity of Rewards which are offered under a Programme at any time in our absolute discretion. All Rewards are subject to availability.

5.3.           Rewards for a Programme may be redeemed as set out in Programme Brochure for the Programme.

5.4.           Unless otherwise stated in a Programme Brochure, all claims with invoices and visual evidence must be submitted by 28 February of the financial year for which the Rewards are allocated.

5.5.           Amounts standing to the credit of your Business Reward Fund or Business Development Fund expire at 23:59 on 31st March in the following year after the financial year in which they were acquired, or the duration of the Programme whichever is shorter. For example, any points earned between 1 April 2025 and 31 March 2026 will expire at 23:59 on 31st March 2027.

5.6.         It is a condition of these terms and conditions that Rewards are personal to you and may not be resold, assigned, transferred, encumbered or otherwise disposed of to any third party; furthermore eligible purchase(s) or reward(s) may not be exchanged or transferred between various member accounts, or with other members and companies.

5.7.         You agree:

5.7.1.                  to use the Reward(s) for your own personal private use and not to use it for any commercial purpose, whether for a fee or otherwise, or to distribute it commercially;

5.7.2.                  not to use the Reward(s) for any fraudulent, criminal or unlawful purpose;

5.7.3.                  not to infringe either our or any other person's intellectual property rights, including but not limited to copyright, in the Reward(s) and not to delete or amend any copyright or other proprietary notices which may appear therein/on;

5.7.4.                  not to use the Reward(s) in any way which Daikin UK’s, in its absolute discretion, considers objectionable, injurious to its brand or reputation or otherwise unacceptable.

5.8.         Reward(s) will be sent via post to the registered members’ postal or email address provided. All postage costs will be paid by us.

5.9.         Only verified product purchases will be accepted.

5.10.      No cash alternative to the Reward(s) is available, nor can the Reward(s) be exchanged for an alternative Reward. Where the Reward(s) becomes unavailable for whatever reason, we reserve the right to substitute that Reward for a Reward of equal or higher value.

6.    Your use of the Partner Portal

6.1.         You must only use the Partner Portal for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Partner Portal.

6.2.         You may use, download and print content on the Partner Portal solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:

6.2.1.                  copy, reproduce, use or otherwise deal with any content on the Partner Portal;

6.2.2.                  modify, distribute or re-post any content on the Partner Portal for any purpose;

6.2.3.                  reproduce, crawl, frame, link to or deep-link into this Partner Portal on or from any other Partner Portal;

6.2.4.                  use the content of the Partner Portal for any commercial exploitation whatsoever.

7.    Password/account security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We will not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account, including unauthorised access to your (a) purchase and purchase history; (b) Rewards/Business Development Fund or Business Reward Fund; or (c) account information.

8.    Accuracy of content

To the extent permitted by applicable law, we disclaim that all content or information displayed in or on this Partner Portal is accurate, complete, up-to-date and/or does not infringe the rights of any third party. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Daikin UK or any of its agents.

9.    Damage to your computer or other device

We use reasonable efforts to ensure that this Partner Portal is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Partner Portal (including any content on it or any Partner Portal accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Partner Portal safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, Daikin UK shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Partner Portal.

10.What we collect

We may collect information such as the following:

•     Name, address and job title

•     Contact information including email address

•     Company information - business users only

•     Demographic information such as postcode, preferences and interests

•     Product purchase and warranty information

•     Other information relevant to customer surveys and/or offers or loyalty schemes

11.What we do with the information we gather & why

11.1.      Personal data is processed on the partner portal (https://partner.daikin.co.uk) based on the legal ground of legitimate interest. Personal data (name, email address, phone number) is processed solely for the purpose of administrating user accounts including: for account validation and login purposes; account synchronisation to the Daikin Training Platform and Dowlis Corporate Solutions (UK) Ltd and KICK AND RUSH SA NV promotional merchandise shops, Nreach Online Services INC and Love2shop reward providers; for warehousing of merchandise, SKU Logistics Limited; single sign on to my.daikin.co.uk, standbyme.daikin.co.uk and other associated platforms; reporting of account activity on the platform; so that Daikin administrators and sales staff can view Business Development Fund  or Business Reward Fund balances and orders; administering the loyalty scheme and for issuing and sending rewards to you; and for support tasks delivered by Proctor and Stevenson Limited (our web development partner) when requested directly by Daikin UK. Your personal data will not be shared with any other 3rd parties or used by Daikin for direct marketing, unless you have separately and actively consented to this. If you wish to see what personal data of yours is held on the partner portal please see (https://partner.daikin.co.uk/login). If you wish to have your data erased, rectified or restricted, or you object to this processing, please contact marketing@daikin.co.uk.

11.2.      This explanation of how we use your data specifically on https://partner.daikin.co.uk should be read in conjunction with Daikin’s full Data Protection Policy.

11.3.      Please see: https://www.daikin.co.uk/en_gb/data-protection-policy.html which sets out the more generalised ways in which Daikin processes data.”

12.               Data Protection & GDPR

Daikin’s data protection policy has been updated in line with the new General Data Protection Legislation.

Please see: https://www.daikin.co.uk/en_gb/data-protection-policy.html.

For clarification of key terms, please see https://www.daikin.co.uk/en_gb/key-terms-for-data-protection-policy.html

13.Intellectual Property

13.1.      All rights, including copyright and other intellectual property rights, in and to the Programmes and the Partner Portal are owned by or licensed to Daikin UK.

13.2.      Save as provided in clause 14 below, Daikin UK does not transfer, assign or licence any of its intellectual property pursuant to any Programme or these terms and conditions.

13.3.      If you acquire any copyright or other intellectual property rights in a Programme or the Partner Portal (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Partner Portal) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Partner Portal.

13.4.      You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Partner Portal.

14.Use of Logos etc

14.1.      Daikin UK authorises you to use the Daikin trade mark(s) and logo(s) as shown in the Programme Brochure for the Programme you are a member of (the “Marks”) on the following terms.

14.2.      Daikin UK grants you a limited, non-transferable, revocable permission to use the Marks in the United Kingdom solely:

14.2.1.               as shown in the Programme Brochure for the Programme you are a member of, without modification, including any trade mark notices shown there;

14.2.2.               until you cease to be a member of that Programme or until this permission is revoked by Daikin UK, whichever happens first;

14.2.3.               for the purposes and in the manner described in the Programme Brochure; and

14.2.4.               subject to all the limitations and restrictions and guidelines set out in the Programme Brochure.

14.3.      Your right to use the Marks is limited to the form and manner of use described in clause 14.2 above. No other use of the Marks is permitted under these terms and conditions.

14.4.      All advertising / branding activities must be Daikin exclusive (i.e. no other HVAC manufacturer can be featured in the publication / merchandise / event).

14.5.      You shall not place or depict the Marks in any manner or in any materials that would tend to denigrate, disparage, tarnish, dilute, misrepresent or otherwise adversely affect or take advantage of the Marks or their reputation, Daikin UK or any of its affiliates, Daikin UK’s industry or any of its or their respective products or services.

14.6.      We may revoke this permission (or procure revocation of this permission from any of our affiliates where applicable) at any time with immediate effect by written notice to you including if you contravene any requirement of this clause 14. In the event of any such revocation the terms of clause 14.9 shall apply. You acknowledge and agree that we own and will retain all rights, title and interest in and to the Marks.

14.7.      Other than as provided in these terms and conditions, you acknowledge that neither Daikin UK nor any other person has made or makes any representation or warranty of any kind in relation to the Marks.

14.8.      You shall not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any of your rights or obligations under clause 14.

14.9.      You agree to indemnify us against any and all claims, demands, losses, damage, liabilities, costs and expenses including legal costs (on a full indemnity basis) arising out of or by reason of any breach by you of any of the representations, undertakings, agreements or warranties under this clause 14.

14.10.   Upon termination of this agreement and/ or revocation pursuant to clause 14.5 above, you shall promptly:

14.10.1.            destroy or return to Daikin UK (at Daikin UK’s election) all documents and materials (and any copies) bearing and/or incorporating the Marks;

14.10.2.            remove the Marks from your goods, vehicles and signage;

14.10.3.          erase all documents and materials bearing and/or incorporating the Marks from your computer and communications systems and devices used by you, or which is stored in electronic form.

15.Liability

15.1.      Subject to clause 15.2 and 15.3, our liability to you under or in connection with a Programme or these terms and conditions shall be limited to £1,000.

15.2.      We will not be liable to you for any indirect or consequential loss or any of the following types of loss (whether direct or indirect): loss of profit, loss of business opportunity, loss or corruption of data, loss of anticipated savings, loss of reputation or loss of goodwill.

15.3.      We do not exclude or limit our liability for death or personal injury caused by our negligence, fraudulent misrepresentation or any other liability to the extent that such liability cannot be excluded or limited under applicable law or regulation.

15.4.      We do not accept responsibility loss or damages arising from reasons beyond our reasonable control.

15.5.      All warranties or conditions implied by law are, to the extent legally permissible, are excluded from these terms and conditions.

15.6.      Rewards are offered on a non-tax paid basis. It is your responsibility to declare any applicable rewards to HMRC.

16.Terminations, limitations or suspensions

16.1.      We reserve the right to cancel, terminate, modify or suspend a Programme and/or these terms and conditions at any time and for any reason, either in whole or in part, with or without notice. We recommend that you revisit this page regularly to keep informed of the current Partner Portal Terms that apply to your use of the Partner Portal.

16.2.      We reserve the right withdraw or cancel the Rewards, including the issue and redemption of such, and/or a Programme. In this event, the member's current purchase history shall remain available for a period of 30 days after which time, they will be cancelled and the members account(s) closed. You may terminate your Account at any time.

16.3.      If you breach these terms, or if we reasonably believe that you have breached these terms and/or abused the Programme, your Account(s) may be terminated, any eligible purchases made but not used for reward redemption may be cancelled and the Programme closed without prior notice. We reserve the right to take any action deemed necessary where a member is found to have abused the Programme.

17.General

17.1.      These terms and conditions and the contractual and non-contractual obligations arising from or relating to them are governed by English law and any dispute arising out of or in connection with them will be subject to the non-exclusive jurisdiction of the English courts.

17.2.      Daikin UK operates a complaints handling procedure, which is used to try to resolve disputes when they first arise. If you have a complaint with a Programme, please contact Daikin Marketing at the following address: Daikin UK, 1, The Heights, Brooklands, Weybridge, Surrey, KT13 0NY

17.3.      You can request the closure of your account by emailing marketing@daikin.co.uk or writing to the following address: Marketing, Building 1, The Heights, Brooklands, Weybridge, Surrey, KT13 0NY, indicating the relevant Programme.